Before the goods is shipped, customer is entitled to a refund upon cancellation of order. Customer will need to bear any transaction cost that may occur to the payment gateway system, if any.
If the customer receives a defective goods or a wrong order has been shipped, they may process an exchange or return via email. Please follow the below procedures:
(1) Inform HappyKits immediately (within one day upon receiving the goods)
(2) Follow the instruction from HappyKits, such as taking Photo
(3) HappyKits will evaluate the cause of defects (exclude human error)
(4) HappyKits will exchange the defective parts only
(5) customer is required to bear all the shipping cost
For a wrong order being shipped, please ensure the seal is not broken. HappyKits is unable to accept returns or exchanges of products once the box is opened. This is because we can no longer sell the product to any other customers. The goods must be shipped back to HappyKits in good condition within a week. The amount of exchange / refund will depends on box condition. Kindly be informed the customer will need to bear all the shipping cost.
In case of any disputes between the Customer and HappyKits, HappyKits reserves the final right of decision.
Return or Refund Email:
Phone: +60 19 266 2980
Address: UNIT 7-21, PERTAMA RECIDENCY, NO.16, JLN 3/92B, TAMAN KOBENA, CHERAS, 56100 K.L